DOWN-NOLA.com sells various DOWN and DOWN-NOLA.com merchandise from DOWN-NOLA.com (hereinafter “Merchandise”). Purchases may be made online with a valid credit card. DOWN-NOLA.com accepts Mastercard, Visa, Discover and American Express.
WE will accept merchandise items for return within 30 days of purchase provided the item is unused, unopened and in brand new condition. For wearable merchandise, items that have been washed or worn may not be returned. For non-wearable merchandise, including CDs, cassettes, DVDs, or videos, DOWN-NOLA.com will not accept for return or exchange any packaged item after it has been opened. There are no refunds, returns/exchanges on digital downloads; all such sales are final. There may be a cancellation/return/exchange fee plus shipping and handling for all exchanges. DOWN-NOLA.com is not responsible for the cost of return shipping. Prior to returning any item, please contact us at CustomerService@DOWN-NOLA.com or call 508-791-6710.
Please allow for 2 weeks for shipping of your Merchandise. If one or more items from your order are out of stock, or if an item that you ordered becomes discontinued prior to delivery, WE will notify you via e-mail. If an item is backordered, you have the option of holding your entire order until the backordered item arrives or you can request a credit for the back ordered item and have the rest of your order shipped.
In accordance with state law, WE may be required to charge sales tax on certain Merchandise orders shipped within the state of Massachusetts. Sales tax is applied to the total amount of the order, which includes shipping and handling charges.
Tickets and VIP Ticket Packages
Special terms apply to ticket sales, so where there is a conflict or inconsistency between this Ticket Sales section and any other sections of our policies, the policies stated in this section will apply to ticket sales.
Tickets may be purchased online only with a valid credit card (Mastercard, Visa, Discover or American Express). If you have problems purchasing online, you may contact CustomerService@DOWN-NOLA.com or call 508-791-6710 from 9:00 a.m. – 5:00 p.m. EST Monday through Friday while tickets are onsale and until 5:00 p.m. when tickets are not onsale.
In the event that a performance is either cancelled or postponed, PAID, Inc will make every effort to email you and/or post on DOWN-NOLA.com information about the cancelled or postponed shows. Please make sure you check the site before you leave to attend the show. If a show is postponed, your tickets will be valid for the newly scheduled show and we do not offer refunds for rescheduled shows. If you cannot attend the newly scheduled show, please contact CustomerService@DOWN-NOLA.com or call 508-791-6710. If the show is cancelled, we will issue you a refund for the face value of the ticket and the price paid for the respective package minus costs of any merchandise already shipped. If no merchandise has been shipped then you will receive a refund on the merchandise as well. All service, convenience and processing fees are non-refundable, as the services for those fees would have already been incurred. If the tickets have been shipped, no refund on shipping costs will be provided. Any refunds may come from Paid, Inc. Cancelled and/or postponed shows are out of our control. While we regret the inconvenience caused by these circumstances, we will not be held responsible for any costs or damages you may occur due to the postponement or cancellation of shows
DOWN-NOLA.com does not set venue ticket prices, the number of tickets DOWN gets or determine locations of seating. WE cannot guarantee that seats will be available to every DOWN-NOLA.com member nor can WE guarantee where DOWN-NOLA.com seats will be located nor changes to venue production affecting seat locations. WE do our best to secure as many of the best seats possible from the promoter. Any available tickets will be made available on a first-come, first-serve basis, and WE do not warrant that tickets will be available for every concert date.
All ticket sales are final. No request for cancellations, changes or refunds is accepted. Carefully review your event selection and the location of your seats from our venue maps. Tickets purchased from DOWN-NOLA.com are subject to convenience, facility, processing and service fees. These fees vary from show and from venue. *If you select to have your tickets shipped, you should receive them at least two weeks prior to the show date. If you do not, please first check DOWN-NOLA.com for updates on shipment information prior to contacting us as this is the most up to date and accurate information. If you do not see any shipping updates on the website, please contact us at CustomerService@DOWN-NOLA.com or at 508-791-6710 no later than 72 hours prior to the show to ensure we can help you. It is your responsibility to notify DOWN-NOLA.com if you move or need the tickets sent to an alternative address at least 3 weeks prior to the show. If WE feel in our sole discretion that WE cannot ensure delivery at least 48 hours prior to a show, WE reserve the right to place tickets at Will Call and will refund shipping charges. International orders will be placed at Will Call.
If your tickets are to be held at “Will-Call", they will be at the venue box office at the time of performance. The box office is usually open sixty (60) minutes before show time. WE will send an email notifying as well as post specific information about what time the DOWN-NOLA Will- Call will be open. If you do not arrive by the time Will-Call closes, WE cannot guarantee you will receive your tickets. You must have a valid photo ID with you for identification at will call. The box office will not release tickets if the name on the ID does not match the ticket list provided by DOWN-NOLA. It would also be helpful to have with you a copy of your order confirmation.
Specific details and information on each specific VIP ticket package will be described in detail under the information section for such offering on DOWN-NOLA.com WE do not guarantee any other services or benefits other than that described.
WE will not be held responsible or liable for injuries, loss or damages incurred by you while attending any show with tickets you purchased via DOWN, DOWN-NOLA.com
Tickets purchased through DOWN-NOLA.com are intended for personal use only. WE do not allow the resale of any tickets. If you are found to be reselling or brokering tickets that you purchased through DOWN-NOLA for profit, WE reserve the right to cancel your ticket order and any other ticket orders you may have with DOWN-NOLA. If WE elect to cancel your order, WE will issue you a refund for the face value of the tickets only.
By placing your order for tickets, you acknowledge that you agree to the terms set forth herein.
Our customer service office is open from 9:00 am to 5:00 pm Monday thru Friday EST. Should you have any questions regarding your merchandise order, please call us at 508-791-6710 or e-mail CustomerService@DOWN-NOLA.com, or regular mail at
40 Washington St
Westborough, MA 01581
Attn: DOWN-NOLA.com Customer Service.
Changes to Purchasing Policies
WE may occasionally update these Purchasing Terms. When WE do, WE will also revise the "last updated" date at the bottom of the Purchasing Terms. You understand that PAID, Inc reserves the right to make these changes and that you are responsible for regularly reviewing this Purchasing Terms, as posted on this Web site. Continued access to or use of the DOWN-NOLA.com website after any such change shall constitute your consent to such change.